FAQ + support

Preorder clearly. Play hard later.

Your baddleball preorder reserves launch inventory at the June presale price. This page sets the current preorder, shipping, return, and warranty expectations before checkout.

baddleball preorder set with board, balls, rulebook, and carry bag
$99 set presale June 30 price deadline Cancel before shipment 30-day unused returns

What happens after checkout

Your order confirmation should be boringly clear.

When you preorder, your card is charged at checkout and your order reserves launch inventory. The order confirmation should show the product, quantity, price paid, and order number.

Because final box dimensions and carrier rates are still being confirmed, launch fulfillment timing and any final shipping details will be sent before orders ship.

Use your order number when contacting support so the team can find your preorder quickly.

Preorder

Charged now, reserved now.

The June presale price applies at checkout. The preorder window is scheduled through June 30 unless inventory sells through earlier.

Shipping

Timing before shipment.

Final fulfillment timing, box dimensions, carrier service, and shipping profile will be confirmed before launch orders ship.

Returns

Cancel before shipment.

Preorders can be cancelled before shipment. After delivery, unused sets are returnable within 30 days.

Warranty

Launch defects handled.

If a launch set arrives defective or has a covered product issue, support will work through replacement or refund handling.

Questions, answered.

Is baddleball available now?

Orders are preorders. The site is taking launch reservations at the June presale price while final fulfillment details are confirmed.

What do I get in the set?

Each set includes one inflatable free-floating baddleball board, two regulation balls, the printed rulebook, and a carry bag.

What is different about the 2-pack?

The 2-pack includes two complete sets. It is built for lake weekends, resorts, larger pool parties, and brackets where one board creates too much waiting.

Can I cancel my preorder?

Yes. Contact support before the order ships and include your order number. Once the order has shipped, the return policy applies.

What is the return policy?

Unused sets can be returned within 30 days of delivery. Used items are handled through warranty support if there is a covered product defect.

What is covered by warranty?

Launch defects and product issues are handled through replacement or refund support. Damage from misuse, rough handling, or normal wear is not treated as a product defect.

Will it work in our pool?

Yes. The game is designed for shallow water where players can stand and move around the free-floating board. Adult supervision is required for kids and all normal water safety rules apply.

Does it work in a lake?

Yes, in calm shallow lake water where players can stand comfortably. Avoid current, boat traffic, deep water, or unsafe swimming conditions.

How do I contact support?

Email support@baddleball.com and include your order number when available.

Contact

Need a human?

Use the form for preorder questions, order changes, resort inquiries, or warranty support. You can also email support@baddleball.com.